Bob Hayes

With support jobs moving to China and India, it’s not surprising that English-speaking countries’ top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers’ growing intolerance of non-native speech, more so than in other countries.

“With support jobs moving to China and India, it’s not surprising that English-speaking countries’ top frustration revolves around the difficulty of understanding customer service representatives. … Read More