Expectations Quotes

I won’t necessarily make new music because when you make a record there are these great expectations on the side of the record company who are going to produce your record, promoters that are going to do your shows. They want you to do interviews, they want you to play shows. I mean, they want it to be a campaign.

When you’re in pajamas that are sagging in the ass because you’ve got a battery pack that’s weighing them down, and covered in 2,000 LEDs, and your face has 150 black dots on it, and you’re probably standing in six-inch heels, it is a big challenge to imagine that you’re the master of the universe when the rest of your cast members are laughing their ass off at you. So there’s no question that there was a very difficult task that I had, but it wasn’t living up to somebody else’s expectations of the story. I was just trying to do the screenplay that was written.

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

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