Discipline Quotes

The most important thing you can learn as CEO- one of the hardest things to do is, you have to discipline yourself to see your company… through the eyes of the people that you’re working through. Through the eyes of the employees, through the eyes of your partners… through the eyes of the people who you’re not talking to and who are not in the room.

I think it’s a very stark marker of what kind of president we have that, from all available evidence, Donald Trump has not read a book, as an adult. This is not someone who sits down in the evening to consider the latest bestseller, let alone Tolstoy – but who is very very active on this medium that requires no discipline and no attention and no empathy. It is all about retweeting praise of oneself or very quickly or poorly considered, ill-typed, misspelled diatribes against other people.

The value of work, and of always learning something new, and what it takes to achieve excellence. I really believe in those things that you have to dedicate yourself and spend time, that excellence is elusive. It’s a little maddening, to try to have that level of discipline in your life, and I don’t succeed all the time. But I do try.

The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call “customer pictures,” verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.

To do is hard, but to teach is still harder. Do not teach only to teach. Teach to improve the pupil. To be a teacher requires tremendous, vigorous discipline on oneself. We are teachers because somebody demands it from us. But the teacher should first rub his own self, and teach afterwards